General Data Protection Act [GDPR]

 SYLVIE'S COUNTRY COTTAGE

 PRIVACY POLICY – MAY 2020

Information we collect

that you provide to us at the time of booking
Name, Address, contact telephone number, Email address,
Payment card details

How we use your personal information
To make a reservation for a particular date[s]
To collect payments  
To confirm a reservation
To provide additional information relating to your stay

Sharing your personal information
We do not share your information with anyone else

Security of your personal information
Details are kept on a password protected computer
Hard copy confirmation letters kept in a secure drawer/cupboard

Retaining and deleting personal data
Contact details are kept for 12 months
Credit Card details are destroyed after payment received in full


 

COVID 19 MEASURES IN PLACE

Your safety is paramount to us.

 

To ensure you have a safe and Covid free stay,

Sylvie's Country Cottage will have been

 

cleaned  and sanitised

in accordance with Government guidelines

and pascuk.co.uk protocols.

This includes a thorough clean and sanitisation of all

 

surfaces with special attention to touch points. 

For your comfort we also provide 

 hand sanitiser liquid soap and hand lotion

 

in dispensers which are cleaned

 

and sanitised at each changeover.

SYLVIE'S COUNTRY COTTAGE

CANCELLATION POLICY

Direct bookings - full refund if cancelled

more than four weeks before check-in.

50% refund if cancelled within four weeks of check-in

 

All guests may cancel free of charge up to 24 hours

 

after their booking is confirmed, provided their stay is

 

at least 60 days away. 

NO SMOKING / OR CANDLES PERMITTED INSIDE THE PROPERTY

 

COVID19      T&Cs

Should a guest develop signs of C-19 during the course of their stay, they are required to book a test at www.nhs.uk immediately and declare the result to us.

If positive they must leave at once if reasonably possible. If for any reason they cannot, and self-isolation is required to take place at 

Sylvie's Country Cottage

all fees for all bookings affected by this self-isolation will be borne by the guest

 

Contact:

Chris & Sylvia West

Holiday Cottage North Devon | Pillowery Park, Burscott, Higher Clovelly, Bideford, Devon, EX39 5RR Tel: +44 (0) 1237 431668   Email: info@clovellyrooms.co.uk