General Data Protection Act [GDPR]
PRIVACY POLICY
Information we collect
that you provide to us at the time of booking
Name, Address, contact telephone number, Email address,
How we use your personal information
To make a reservation for a particular date[s]
To collect payments
To confirm a reservation
To provide additional information relating to your stay
Sharing your personal information
We do not share your information with anyone else
Security of your personal information
Details are kept on a password protected computer
Retention of personal data
We will not store your details for longer than is necessary.
CANCELLATION POLICY
Direct bookings - full refund if cancelled
more than four weeks before check-in.
50% refund if cancelled within four weeks of check-in
All guests may cancel free of charge up to 24 hours
after their booking is confirmed, provided their stay is
at least 60 days away.
Whilst the risk of Covid remains we recommend
you consider Covid cover in your holiday insurance.
COVID 19
Your safety is paramount to us.
and whilst the risk remains
our original cleaning protocols will be maintained.
Sylvie's Country Cottage will have been
cleaned and sanitised using EN14476
certified products in accordance with
Government guidelinesand pascuk.co.uk protocols.
This includes a thorough clean and sanitisation of all
surfaces with special attention to touch points.
For your comfort we also provide
hand sanitiser and liquid soap dispensers
which are sanitised and rotated at each changeover.
T&Cs
Should a guest develop signs of Covid19
and test positive during the course of their stay,
we would prefer them to return home as soon as possible.
If for any reason they cannot, and
self-isolation is required to take place at
Sylvie's Country Cottage
all fees for all bookings affected by this self-isolation
will be borne by the guest
EV CHARGING - No facility installed.
T&Cs
13-Amp sockets in this property are not rated for EV charging.
To avoid the risk of fire and maintain insurance cover,
CHARGING OF EVs IS STRICTLY FORBIDDEN.
ALLERGY FREE - NO PETS
For your safety we do not permit candles
NO SMOKING INSIDE THE PROPERTY