General Data Protection Act [GDPR]
PILLOWERY PARK / SYLVIE'S COUNTRY COTTAGE
PRIVACY POLICY – MAY 2020
Information we collect
that you provide to us at the time of booking
Name, Address, contact telephone number, Email address,
Payment card details
How we use your personal information
To make a reservation for a particular date[s]
To collect payments
To confirm a reservation
To provide additional information relating to your stay
To send Christmas greetings by email [year stayed]
Sharing your personal information
We do not share your information with anyone else
Security of your personal information
Details are kept on a password protected computer
Hard copy confirmation letters kept in a secure drawer/cupboard
Retaining and deleting personal data
Contact details are kept for 12 months
Credit Card details are destroyed after payment received in full
COVID 19 MEASURES IN PLACE
To ensure you have a safe and Covid free stay,
Sylvie's Country Cottage will have been
cleaned and sanitised
in accordance with Government guidelines
and pascuk.co.uk protocols.
This includes a thorough clean and sanitisation of all
surfaces with special attention to touch points.
For your comfort we also provide
hand sanitiser liquid soap and hand lotion
in dispensers which are cleaned
and sanitised at each changeover.
SYLVIE'S COUNTRY COTTAGE
CANCELLATION POLICY
For direct bookings, guests receive a 50% refund
if they cancel at least four weeks before check-in.
All guests may cancel free of charge up to 24 hours
after their booking is confirmed, provided their stay is
at least 60 days away.
COVID19 T&Cs
Should a guest develop signs of C-19 during the course of their stay, they are required to book a test at immediately and declare the result to us.
If positive they must leave at once if reasonably possible. If for any reason they cannot, and self-isolation is required to take place at
Sylvie's Country Cottage
all fees for all bookings affected by this self-isolation will
be borne by the guest
PILLOWERY PARK B&B
CANCELLATION POLICY
Refunds will be given for bookings cancelled more than
2 weeks before 18:00 on the day of check-in
less £10.00 admin charge per room.
For one night stays:
No refund can be given for bookings cancelled less than
2 weeks before 18:00 on the day of check-in
(unless the room[s] is/are re-let.)
For multiple night stays:
For bookings cancelled less than 2 weeks before 18:00 on the day of check-in, the outstanding balance will be taken from the Debit/Credit card used for the booking or invoiced if paid by cheque/BACS (unless the room[s] are re-let)
Non-arrival:
The total amount of the booking will be charged.
We would suggest that you take out insurance to cover the above eventualities.
NO SMOKING / CANDLES PERMITTED INSIDE THE PROPERTY