General Data Protection Act [GDPR]
Information we collect
that you provide to us at the time of booking
Name, Address, contact telephone number, Email address,
How we use your personal information
To make a reservation for a particular date[s]
To collect payments
To confirm a reservation
To provide additional information relating to your stay
Sharing your personal information
We do not share your information with anyone else
Security of your personal information
Details are kept on a password protected computer
Hard copy confirmation letters kept in a secure drawer/cupboard
Retaining and deleting personal data
Contact details are kept for 12 months
Direct bookings - full refund if cancelled
more than four weeks before check-in.
50% refund if cancelled within four weeks of check-in
All guests may cancel free of charge up to 24 hours
after their booking is confirmed, provided their stay is
at least 60 days away.
Covid19 - for cancellations due
to Govt lockdowns - alternative dates
will be offered or a full refund given.
Your safety is paramount to us.
To ensure you have a safe and Covid free stay,
Sylvie's Country Cottage will have been
cleaned and sanitised using EN14476
certified products in accordance with
Government guidelinesand pascuk.co.uk protocols.
This includes a thorough clean and sanitisation of all
surfaces with special attention to touch points.
For your comfort we also provide
hand sanitiser liquid soap and hand lotion
in dispensers which are cleaned
and sanitised at each changeover.
Should a guest develop signs of Covid19 during
the course of their stay, they are required to book
a test at immediately and declare
the result to us.
If positive they must return home if reasonably possible. If for any reason they cannot, and self-isolation is required to take place at
Sylvie's Country Cottage
all fees for all bookings affected by this self-isolation will be borne by the guest
ALLERGY FREE - NO PETS
For your safety we do not permit candles
NO SMOKING INSIDE THE PROPERTY