General Data Protection Act [GDPR]
 

 PRIVACY POLICY 

Information we collect

that you provide to us at the time of booking
Name, Address, contact telephone number, Email address,
How we use your personal information
To make a reservation for a particular date[s]
To collect payments                  To confirm a reservation
To provide additional information relating to your stay
Sharing your personal information
We do not share your information with anyone else
Security of your personal information
Details are kept on a password protected computer
Retention of personal data

We will not store your details for longer than is necessary.

COOKIE POLICY

Essential Cookies                                                                                               

When you first visit our website, we only use essential cookies.   This means that additional cookies won’t be used unless you select further cookie options.  

Essential Cookies enable core functionality such as security, verification of identity and network management.

These cookies can’t be disabled.

 

Additional/Optional Cookies

These cookies are used for analytical, performance, advanced functionality and advertising purposes as follows:

 

Marketing Cookies                                                                                             These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.

 

Functional Cookies

These cookies collect data to remember choices users make to improve and give a more personalised experience.

 

Analytics Cookies

These cookies help us to understand how visitor interact with our website, discover errors and provide better overall analytics. 

 

Changing your preferences

You can select to accept/enable some or all of the optional cookies by selecting the options provided on the cookie settings tab on our home page. 

CANCELLATION POLICY

Direct bookings - full refund if cancelled

more than four weeks before check-in.

50% refund if cancelled within four weeks of check-in

All guests may cancel free of charge up to 24 hours

after their booking is confirmed, provided their stay is

at least 60 days away. 

Whilst the risk of Covid remains we recommend

you consider Covid cover in your holiday insurance.  

EV  T&Cs

 

ELECTRIC VEHICLE CHARGING POLICY

 

1.About this policy

1.1This policy sets our how Electric Vehicles (EV) should be recharged while at the Property and the responsibilities of EV owners in respect of safe charging.  

1.2Any reference to "Property" in this policy is a reference to the Property including any garden, grounds, outbuildings, garages or communal spaces. 

1.3This policy forms part of our contract with you. A breach of this policy will constitute a breach of the contract between us. 

2.Who does this policy apply to?

2.1This policy applies to all members of the Booking Party and such other visitors of the Property. It shall be the responsibility of the Lead Guest to inform all members of the Booking Party and any visitors of this policy. 

3.What is an Electric Vehicle?

3.1For the purpose of this policy an EV is any vehicle that uses electric motors, either fully or partially, to drive its wheels. It will derive some or all its power from rechargeable batteries which requires connection to the electricity grid (plug-in). This includes fully chargeable and plug-in hybrid cars, motorbikes, buggies, scooters, mopeds, bicycles, utility vehicles and tracked vehicles.   

4.Domestic chargers are not permitted at the Property

4.1Most EVs are supplied with a domestic charger, commonly known as a 'granny charger' or a ‘trickle charger’. These cables recharge the EV using a domestic power source via a 3-pin wall socket. 

4.2Domestic chargers are not suitable for use in the Property and will create a fire hazard. 

4.3We retain the right to carry out reasonable inspection, on a without notice basis, to ensure that granny chargers are not in use in the Property. 

4.4You are solely liable for any damage or loss suffered by us as a result of your unauthorised use of domestic chargers. 

COVID T&Cs

Should a guest develop signs of Covid19 

and test positive during the course of their stay,  we would prefer them to return home

as soon as possible. 

If for any reason they cannot, and

​self-isolation is required to take place at 

Sylvie's Country Cottage all fees for all bookings affected by this self-isolation 

will be borne by the guest

ALLERGY FREE! - NO PETS

 

For your safety we do not permit candles 

 

NO SMOKING INSIDE THE PROPERTY