General Data Protection Act [GDPR]
SYLVIE'S COUNTRY COTTAGE
PRIVACY POLICY – MAY 2020
Information we collect
that you provide to us at the time of booking
Name, Address, contact telephone number, Email address,
Payment card details
How we use your personal information
To make a reservation for a particular date[s]
To collect payments
To confirm a reservation
To provide additional information relating to your stay
Sharing your personal information
We do not share your information with anyone else
Security of your personal information
Details are kept on a password protected computer
Hard copy confirmation letters kept in a secure drawer/cupboard
Retaining and deleting personal data
Contact details are kept for 12 months
Credit Card details are destroyed after payment received in full
COVID 19 MEASURES IN PLACE
Your safety is paramount to us.
To ensure you have a safe and Covid free stay,
Sylvie's Country Cottage will have been
cleaned and sanitised
in accordance with Government guidelines
and pascuk.co.uk protocols.
This includes a thorough clean and sanitisation of all
surfaces with special attention to touch points.
For your comfort we also provide
hand sanitiser liquid soap and hand lotion
in dispensers which are cleaned
and sanitised at each changeover.
SYLVIE'S COUNTRY COTTAGE
CANCELLATION POLICY
Direct bookings - full refund if cancelled
more than four weeks before check-in.
50% refund if cancelled within four weeks of check-in
All guests may cancel free of charge up to 24 hours
after their booking is confirmed, provided their stay is
at least 60 days away.
NO SMOKING / OR CANDLES PERMITTED INSIDE THE PROPERTY
COVID19 T&Cs
Should a guest develop signs of C-19 during the course of their stay, they are required to book a test at immediately and declare the result to us.
If positive they must leave at once if reasonably possible. If for any reason they cannot, and self-isolation is required to take place at
Sylvie's Country Cottage
all fees for all bookings affected by this self-isolation will be borne by the guest