General Data Protection Act [GDPR]
 

 PRIVACY POLICY 

Information we collect

that you provide to us at the time of booking
Name, Address, contact telephone number, Email address,

How we use your personal information
To make a reservation for a particular date[s]
To collect payments  
To confirm a reservation
To provide additional information relating to your stay

Sharing your personal information
We do not share your information with anyone else

Security of your personal information
Details are kept on a password protected computer
Hard copy confirmation letters kept in a secure drawer/cupboard

Retaining and deleting personal data
Contact details are kept for 12 months
 
 

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CANCELLATION POLICY

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                      Direct bookings - full refund if cancelled

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more than four weeks before check-in.

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50% refund if cancelled within four weeks of check-in

 

All guests may cancel free of charge up to 24 hours

 

after their booking is confirmed, provided their stay is

 

at least 60 days away. 

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Covid19  - for cancellations due

 

to Govt lockdowns - alternative dates

 

will be offered or a full refund given. 

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COVID 19  

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Your safety is paramount to us.

 

To ensure you have a safe and Covid free stay,

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Sylvie's Country Cottage  will have been

 

cleaned  and sanitised using  EN14476

 

certified products in accordance with

 

Government guidelinesand pascuk.co.uk protocols.

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This includes a thorough clean and sanitisation of all

 

surfaces with special attention to touch points. 

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For your comfort we also provide 

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 hand sanitiser liquid soap and hand lotion

 

in dispensers which are cleaned

 

and sanitised at each changeover.

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 T&Cs

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Should a guest develop signs of Covid19 during

the course of their stay, they are required to book

a test at www.nhs.uk immediately and declare

the result to us.

If positive they must return home if reasonably possible. If for any reason they cannot, and self-isolation is required to take place at 

Sylvie's Country Cottage

all fees for all bookings affected by this self-isolation will be borne by the guest

 

ALLERGY FREE - NO PETS

 

For your safety we do not permit candles 

 

NO SMOKING INSIDE THE PROPERTY