General Data Protection Act [GDPR]

PILLOWERY PARK / SYLVIE'S COUNTRY COTTAGE

 PRIVACY POLICY – MAY 2020

Information we collect

that you provide to us at the time of booking
Name, Address, contact telephone number, Email address,
Payment card details

How we use your personal information
To make a reservation for a particular date[s]
To collect payments  
To confirm a reservation
To provide additional information relating to your stay
To send Christmas greetings by email [year stayed]

Sharing your personal information
We do not share your information with anyone else

Security of your personal information
Details are kept on a password protected computer
Hard copy confirmation letters kept in a secure drawer/cupboard

Retaining and deleting personal data
Contact details are kept for 12 months
Credit Card details are destroyed after payment received in full


 

SYLVIE'S COUNTRY COTTAGE

CANCELLATION POLICY

For direct bookings, guests receive a 50% refund

 

if they cancel at least four weeks before check-in.

 

All guests may cancel free of charge up to 24 hours

 

after their booking is confirmed, provided their stay is

 

at least 60 days away. 

COVID19      T&Cs

Should a guest develop signs of C-19 during the course of their stay, they are required to book a test at www.nhs.uk immediately and declare the result to us.

If positive they must leave at once if reasonably possible. If for any reason they cannot, and self-isolation is required to take place at 

Sylvie's Country Cottage

all fees for all bookings affected by this self-isolation will

be borne by the guest

COVID 19 MEASURES IN PLACE

 

To ensure you have a safe and Covid free stay,

Sylvie's Country Cottage will have been

 

cleaned  and sanitised

in accordance with Government guidelines

and pascuk.co.uk protocols.

This includes a thorough clean and sanitisation of all

 

surfaces with special attention to touch points. 

For your comfort we also provide 

 hand sanitiser liquid soap and hand lotion

 

in dispensers which are cleaned

 

and sanitised at each changeover.

PILLOWERY PARK B&B

CANCELLATION POLICY

Refunds will be given for bookings cancelled more than

2 weeks before 18:00 on the day of check-in

less £10.00 admin charge per room.

 

For one night stays:

No refund can be given for bookings cancelled less than

2 weeks before 18:00 on the day of check-in

(unless the room[s] is/are re-let.)

 

For multiple night stays:

For bookings cancelled less than 2 weeks before 18:00 on the day of check-in, the outstanding balance will be taken from the Debit/Credit card used for the booking or invoiced if paid by                  cheque/BACS  (unless the room[s] are re-let)                                       

Non-arrival:

The total amount of the booking will be charged.

We would suggest that you take out insurance to cover the above eventualities.

NO SMOKING / OR CANDLES PERMITTED INSIDE THE PROPERTY

Contact:

Chris & Sylvia West

Pillowery Park, Burscott, Higher Clovelly, Bideford, Devon, EX39 5RR Tel: +44 (0) 1237 431668   Email: info@clovellyrooms.co.uk